Shipping and Returns

CustomZscales kits ship worldwide

 Free Shipping is available when you reach certain order amounts.  The more you add the more you save!

When you select standard regular mail (low cost) you can order with confidence knowing we will replace and lost/damaged or undelivered orders free of charge.  Although in seven years, only three times has this happened!

Orders to the EU please allowed up to three weeks.  Average mail time from Canada is about 10 business days.

Orders to Oceania please allow as much as four weeks for regular mail.  Expedited parcel is approximately 8-10 business days.

Returns: 

We have a 100% customer satisfaction guarantee.  We offer free returns or exchanges within 60 days of purchase no questions asked. You can return your product for store credit, a different product, or a refund for the original payment method.

You can use the store contact form, or send a message directly to customzscales@gmail.com to advise us you wish to return any products and we will guide you from there.